“PC ResQ provided excellent service once again – they responded quickly to my enquiry, offered an appointment the same day, very clear with their communication, did additional things I requested during the call, and the invoice was sent promptly. I am very grateful for their help and recommend them highly.”
I've used PC ResQ twice now and will definitely use again. Excellent service and very clear advice and communications regarding various issues that I needed to resolve with my computer. Also sought Hefin's advice on buying a back up device for same and I'm very happy with the recommended product. Would not hesitate to recommend! You can go round in circles trying to sort computer issues yourself and I'm really happy that I've found someone local and reliable who I can now turn to for assistance!
I was full of trepidation at the thought of a new computer but Hefin managed the entire process very well and I was able to use my new equipment immediately. He was very patient with me especially my poor management of passwords and lack of technical knowledge.
Hefin and his team were very prompt in returning my call and gave me useful and balanced advice about what to do with my laptop issue. I decided to ask them to repair it which Hefin did very speedily and costs were as expected. This saved us buying a brand new laptop and our old laptop now runs very fast again like when we first bought it. Highly recommend.
From my first phonecall with Hefin I was fully confident of his services, he was so very helpful and informative. And he provided an excellent, friendly and successful service. I highly recommend PC ResQ
Extremely pleased with work carried out on my laptop.The internet linking problem was resolved, further suggestions to improve the performance of my laptop were explained in a way that even I could understand and as a result my 5 year old machine is now running like Hussein Bolt.
Prior to Christmas I became aware that someone had hacked into my e mail account. I was getting phone calls from friends and contacts both here and in New Zealand/Oz saying they were receiving e mails wanting money. Naturally I was concerned that more important business and financial contacts had been compromised . Checks with companies and financial institutions brought all differing views. Confusion reigned as to what I should do. By chance I came across an advert in a magazine for PC RESQ LIMITED. With doubts I contacted them and spoke to Hefin Harries. My early impression of the phone call was this man knew his business. Arrangements were made for him to visit me at home. He came at the agreed time, he was pleasant and sympathetic to my worries/doubts . Within an hour he had sorted out and cleaned up my various devices explaining each step and a answering all and any good and / or stupid questions. More importantly he gave me peace of mind. I consider the cost of his time, money well spent. If at any time in the future I have problems / difficulties / doubts on my internet I will most certainly call in PC RESQ.
Hefin's service is always prompt, friendly and reliable and his knowledge and trouble-shooting ability is second to none! Despite a challenging broadband connection speed, he not only upgraded my PC but spent time ensuring that my printer, email and other programmes worked as they should with all previous 'rules' reinstated, all anomalies sorted out and all unnecessary programme files deleted so that my PC works fast and efficiently. I'm delighted with it! Thank you Hefin!
Hefin has just converted my Windows 7 to 10 and replaced my hard drive with a SSD. My PC is now like new. The procedure was quick, professional and painless.I have known Hefin for over 15 years and I would not use anyone else.I highly recommend him.
Light at the end of the “Technophobes Tunnel”I found Hefin Harries approach to “IT Support” second to none. Not only was he prompt, conscientious and thorough, but more importantly to me, it was completely “jargon free”.I actually understood what he was saying.Within the allotted time slot, he was able to pinpoint the problem and recommend a solution.PC ResQ are a terrific outfit.I would recommend them to anyone.Tony Williams.WilliamsDesignAssociates.
Hefin has been a worthwhile investment and saved me valuable time and data. I am self employed and needed quick help with my Apple computers. I had a water destroyed macbook (I thought), plus an iMac that was old and slow. I thought I'd lost all my information, but Hefin extracted it all from the macbook, set up my new macbook pro with Chrome, transferred my photos, and organised my disorderly mail accounts. He also helped set up Dropbox for backups, and put antivirus protection on my mac. He is quick and efficient.
After years of disorganisation, I was desperate. Whatever I tried to do just made the situation worse. In despair I contacted PC ResQ. In no time Hefin arrived and he saved me from myself! Calmly and efficiently he sorted out all of my email issues. Thank you PC ResQ! Thank you Hefin!
I first used PC ResQ over 12 years ago when I lived in Twickenham. And now, even though living in Devon, I called upon PC ResQ again, as I needed a new laptop to be set up with minimal downtime or inconvenience to my work. Everything is as I wanted, a seamless transition from an old laptop to a new one. I would fully recommend PC ResQ if you need help with your IT.
I have had occasion to need the services of well over a dozen IT companies this past decade. I would rank PC ResQ amongst the very best. Our service was performed professionally and with great dispatch. I will certainly use the service again and it will be my first choice for any of my computer needs.
Outstanding service and knowledge from a real pro. Top tips and great app suggestions. Hefin has made me feel much more comfortable using the cloud safely and securely and synced all my devices for things like photos. One very happy client.
Responsive and friendly service. Clear advice and a practical solution provided immediately on site using suitable hardware spares carried. Problem solved with minimum delay and convenience of home service. Not cheap - but good value. Many thanks.
The session was useful confidence-building, particularly as Hefin has the gift [not universal among computer savants] of explaining what I needed to know in English, and not in Silicon Valley-ese. He also set up the tablet far more quickly than would have happened otherwise.
Hefin responded quickly to my email enquiry and arranged an appointment rapidly. He removed browser hijacker malware which had defeated my skills, sorted out a printer problem and helpfully advised on some security software to prevent the original problem recurring. This was all carried out within the call out fee so I was very happy and will certainly use his efficient services again if I have any further IT problems.
Hefin Harries has serviced and maintained my PCs over many years. He has expertly and very promptly dealt with all problems connected with emails and on line difficulties. I thoroughly recommend his work and knowledge.
Like many small businesses we are wholly reliant on technology, but not entirely conversant with it. PCRescu are our IT department and when things go wrong and eat up time we could be earning not yearning with IT problems Hefin is always on hand to help and fix our problems Highly recommended!
“I was very happy with all your work recently. A very quick response to my distress call, definitive diagnosis, given choice of new PCs, set-up completed and back to “normal service” within a week. Thank you very much.”
“Same day visit”
“Called PC ResQ Friday morning and they came out to see me the same day. Quickly identified that the issues was my hard drive that was damaged and replaced and reinstalled my programs for me. Very efficient and professional service couldn’t have asked for more.”
“Very helpful and thorough”
“PC ResQ came to install my new BT hub but then found there was a fault on my hard drive, so they corrected that and then installed a more up to date Windows 10. My computer now works much faster. They also installed an alternative to Thunderbird which was causing me problems. They were very helpful and thorough. I would certainly recommend them if you have problems with your computer.”
Running a small business is never easy, and we are completely reliant on IT to run our busy Architecture practice. There was a time when we received IT support from another specialist, who seemed to take great pleasure in shouting "I've never seen it do this before!" whilst we cowered in the corner wondering if we would ever work again! Not with Hefin, who has supported us for over 5 years. Hefin is prompt, knowledgeable, cool under pressure and forward thinking. Couldn't recommend him more highly.
Great customer service.I've been using PC ResQ since 2004, and they have provided nothing but prompt and reliable service whether the problem be large or small. They don’t try to baffle you with science and give clear (layman’s) instructions if the problem can be dealt with over the telephone. I wouldn't hesitate to recommend them to anyone in need of IT help.
Hefin has helped us with computer matters for years. I trust his advice completely, and he is very understanding of people who don't have the IT skills of younger people (we are 81). I would unhesitatingly recommend him.
PC ResQ has rescued me time and time again when it comes to my laptop, whether it is an initial set-up, maintenance or programmes to increase my efficiency and security. I have had face-to-face appointments and remote appointments with equal success. Can't recommend highly enough.
When my computer wouldn't turn on I contacted PC ResQ and spoke with Hefin, who was very helpful and came out to look at the machine the next morning. He was able to quickly identify the problem, source a new power supply unit and replace it within a matter of days. Thanks Hefin!
Just like to say thank you to Hevin for helping my elderly sister to update her computer and to take the time and trouble to explain to her all the functions for her. Hevin's a lovely man and would highly recommend him
I was very impressed with the prompt reply to my enquiry, and the efficient and courteous manner in which the work was carried out. It was good to have things explained in non-technical jargon, and I now feel confident that my PC’s will keep functioning efficiently for the foreseeable future. It is also good to know that there is backup on hand should I have any further problems.
My IT search was for a professional, local company, also able to provide personalised continuity. I had no interest in a company of on-call technicians, lacking the valuable ongoing relationship / knowledge of their customer. The task of transferring old to new PC / configuring backups and iPhones was a lengthier task than anticipated. Focused, knowledgeable and dedicated to the task through to completion, PC ResQ proved an excellent choice. Highly recommended.
Needed help in transferring all my stuff from the old Windows laptop to a new MacBook and ensure everything was setup securely. PC ResQ did a great job and were also very prompt to respond to queries afterwards. I would have no hesitation in recommending them.
One phone call saved me £278!My PC was infected with the CryptoLocker bug. Very scary to find all your work documents locked with a notice demanding a sum of £350 pounds to get them back! PC ResQ was superb in resolving this awful virus and helped me avoid paying the ransom.I’ve used them for over 10 years now, looking after all our business and home IT concerns. They are brilliant and you just know any problem will be resolved quickly and efficiently by a true professional.
Eleven years!I've used PC ResQ for eleven years now. That should say enough, but I'd just like to say that they have not let me down once. I spent a lot of time in the UK, Greece and the USA and instead of relying on local professionals; I get PC ResQ to take remote access instead because I trust them. They are punctual, knowledgeable, honest and great to deal with. Feel very comfortable in talking to them even with my limited set of computer skills.
“We have used PC ResQ for some years for all our PC and iPad support. They have helped us with replacement PCs, repairs, upgrades, printers and, critically, back-ups of all our music, photo, document and downloaded data. Lovely to deal with, fair-pricing, and know how to help users who haven`t got the more technical knowledge. They sometimes help us remotely (they can send you a link) as well which can be very efficient for smaller issues. Sensitive to social distancing issues as well. Recommended highly. 5* service.”
“Great service during “lockdown”
“I‘m hugely grateful to PC ResQ for the work they did remotely on my pc during “lockdown”. They were able to install software to resolve a problem with Outlook Mail, partially re-organised my folder system and advised on how I could make manual adjustments to my Dell screen. I highly recommend their service, and especially via remote access during this period of confinement due to Covid-19.”
“Once again, I have found the service provided by Hefin and PC ResQ Limited excellent. The help and attention to detail are second to none. I would recommend PC ResQ every time.”
With regard to our recent dealings, I wish to put on record the fact that I thoroughly recommend your company for effort, perseverance and success in getting my computer 'back to normal'. Thanks for your involvement in dealing with my problem.
Hefin has successfully updated my PC from Windows 7 to Windows 10 and installed the latest version of Office. There were a few teething problems, which are inevitable when transferring data from one system to another, but Hefin has resolved these for me. He is very professional and responsive. I warmly recommend him.
We wanted to upgrade our iMac to two new iMacs. Hefin transferred all the data, and ensured that we had the necessary software and security installed. He also 'fixed' the older iMac so that wasn't as slow as it had been! We are really pleased with the work that he did. It saved us a lot of headaches trying to do it ourselves, and he has been extremely helpful with any queries that we have had afterwards. Would highly recommend Hefin and Anna at PCresQ
Did a great job in checking the security of my PC. Reason for the call was after receiving several emails claiming that my email account had been hacked. PC ResQ put my mind at rest and gave good advice of what to look out for and do going forward.
“After being a victim of scammers, I was very concerned that my iMac may have been compromised. I called PC ResQ and was soon reassured by them. They checked my computer and made some helpful suggestions on how to avoid being caught again. They obviously know what their talking about and managed to share their knowledge in plain English which makes a refreshing change. I would certainly recommend PC ResQ.”
“The session was useful confidence-building, particularly as Hefin has the gift [not universal among computer savants] of explaining what I needed to know in English, and not in Silicon Valley-ese. He also set up the tablet far more quickly than would have happened otherwise.”
“We have as a family used PC ResQ in several occasions over a number of years. The service is excellent. Hefin is exceptionally knowledge and very approachable and as always was able to resolve the problems to get my old Computer back up and running. We would highly recommend and would not hesitate to contact Hefin for further help and support.”
“We have used PC ResQ (Hefin Harries) for a number of years now and have always found them to be very responsive and they have always solved the problem that had arisen. As everyone knows when computer problems arise a quick resolution is what is required – PC ResQ is able to provide this service in spades. We would have no hesitation in recommending PC ResQ.”
“Hefin Harries has serviced and maintained my PCs over many years. He has expertly and very promptly dealt with all problems connected with emails and on line difficulties. I thoroughly recommend his work and knowledge.”
“Upgrade of Operating System”
“Hefin at PC ResQ was a pleasure to deal with and was very patient in upgrading my OS in stages as I had not upgraded for some years. He explained all the issues very clearly and left me to finish off the process, texting me later that day to ensure that all was working smoothly. Would highly recommend (just as he was recommended to me).”
“Printer and Microsoft Word problems.”
“After a visit from Hefin at PC ResQ, our printing, internet and Office programs issues have all been resolved. Highly recommended and extremely pleasant to deal with.”
“Brand new machine.”
“I was having major problems with my aged computer and decided it was time for an upgrade. PC ResQ kindly transferred all the documents and photos from my old machine and configured the new one in no time at all. Very professional and highly recommended.”
Walton on Thames
“New laptop and desktop.”
“I need help setting up two new computers and transfer all my existing data from the old system. PC ResQ did a fantastic job and gave great advice on how to best manage security on the web and what to look out for. Very helpful and highly recommended.”