Rapid mobile PC help in Thames Ditton, Surrey

PC ResQ is the number one choice for mobile PC help and computer support services in Thames Ditton or Long Ditton. We specialise in computer health checks, upgrades, repairs and other support services. We work with PC’S, Macs, laptops, tablets, and smartphones.

Unlike other computer repair businesses, we can come to your home or place of work to deliver what you need quickly and for an affordable price. We believe in providing exceptional customer service and delivering fast response times.

There is no call-out fee, and if we believe that the problem cannot be fixed, you will not be charged a penny. We can also provide free advice and consultations. We work with all PC and Mac brands, including Dell, Sony, Toshiba, Acer, Apple, Windows, and Lenovo.

Our team, led by Hefin Harries, has a wealth of experience, expertise, and knowledge regarding all computer systems. Our computer services include:

  • Computer health checks
  • Computer upgrades
  • WiFi & broadband support
  • Security services
  • Email services
  • Remote computer support
  • Data back-ups
  • Data recovery
  • New equipment set-up
  • Computer repairs
  • Virus protection and removal
  • Networking
  • Smartphones and tablets
  • Printer support

Let our specialist IT team help you now. We have offices in Cobham, Guildford, and Twickenham and work throughout the surrounding areas of Surrey and South London.

Do you have a computer issue you need help with? We can be reached on 01932 977 020.

PC ResQ Limited
Based on 34 reviews
review us on
Excellent and timely support!An immediate telephone response & outsource fix to my scamming problem. Hefin of PC ResQ is a very helpful, friendly and professional expert.He regained control from the scammer, resetting the password and secured the account with a 2-Factor Authentification. Added the account to my outlook app on the mobile and i-Pad.
Response from the owner: Thank you Iain. 👍 Hefin
My new laptop had a mind of its own. I bought a 'helpful' book but it failed to help much. Hefin came round and got a grip of the situation at once. He got the laptop under control very quickly, took off various items i didn't need and added several that I have found very useful. I'm very grateful and his visit was well worth the invoice that followed.
Response from the owner: Thank you for your review Dru. 👍😁 Hefin
Hefin very kindly helped us out with our PC problems. I am not Computer savvy but with his knowledge and patience he guided me through to a very satisfactory end. Thank you Hefin
Response from the owner: Thank you for your review Sandra. Much appreciated. 👍 Hefin
Very good.
Response from the owner: Thank you Maureen. 👍Hefin
Great remote service for IT problems; he can also visit if needed. Responsive and trustworthy!
Response from the owner: Thank you Nicki. 👍 Hefin
I've used PC ResQ twice now and will definitely use again. Excellent service and very clear advice and communications regarding various issues that I needed to resolve with my computer. Also sought Hefin's advice on buying a back up device for same and I'm very happy with the recommended product. Would not hesitate to recommend! You can go round in circles trying to sort computer issues yourself and I'm really happy that I've found someone local and reliable who I can now turn to for assistance!
Response from the owner: That's great Linda. Many thanks. 👍
Response from the owner: Many thanks Jillie, for your 5 star rating. 👍👍👍👍👍
very happy to recommend Hefin who provides excellent service and is a really nice chap
Response from the owner: Thank you Michael. Much appreciated. Hefin 👍😁
PC REsQ provide an extremely professional and efficient service which is why we go back to them on a regular basis.
Response from the owner: Thanks Ben. Much appreciated. 👍
I was full of trepidation at the thought of a new computer but Hefin managed the entire process very well and I was able to use my new equipment immediately. He was very patient with me especially my poor management of passwords and lack of technical knowledge.
Response from the owner: Thank you Annie. Hefin
Hefin and his team were very prompt in returning my call and gave me useful and balanced advice about what to do with my laptop issue. I decided to ask them to repair it which Hefin did very speedily and costs were as expected. This saved us buying a brand new laptop and our old laptop now runs very fast again like when we first bought it. Highly recommend.
From my first phonecall with Hefin I was fully confident of his services, he was so very helpful and informative. And he provided an excellent, friendly and successful service. I highly recommend PC ResQ
Outstanding service & prompt response
Extremely pleased with work carried out on my laptop.The internet linking problem was resolved, further suggestions to improve the performance of my laptop were explained in a way that even I could understand and as a result my 5 year old machine is now running like Hussein Bolt.
Prior to Christmas I became aware that someone had hacked into my e mail account. I was getting phone calls from friends and contacts both here and in New Zealand/Oz saying they were receiving e mails wanting money. Naturally I was concerned that more important business and financial contacts had been compromised . Checks with companies and financial institutions brought all differing views. Confusion reigned as to what I should do. By chance I came across an advert in a magazine for PC RESQ LIMITED. With doubts I contacted them and spoke to Hefin Harries. My early impression of the phone call was this man knew his business. Arrangements were made for him to visit me at home. He came at the agreed time, he was pleasant and sympathetic to my worries/doubts . Within an hour he had sorted out and cleaned up my various devices explaining each step and a answering all and any good and / or stupid questions. More importantly he gave me peace of mind. I consider the cost of his time, money well spent. If at any time in the future I have problems / difficulties / doubts on my internet I will most certainly call in PC RESQ.
Response from the owner: Thank you Brett. Much appreciated. Hefin
Hefin's service is always prompt, friendly and reliable and his knowledge and trouble-shooting ability is second to none! Despite a challenging broadband connection speed, he not only upgraded my PC but spent time ensuring that my printer, email and other programmes worked as they should with all previous 'rules' reinstated, all anomalies sorted out and all unnecessary programme files deleted so that my PC works fast and efficiently. I'm delighted with it! Thank you Hefin!
Response from the owner: Many thanks Mary. Hefin
Hefin has just converted my Windows 7 to 10 and replaced my hard drive with a SSD. My PC is now like new. The procedure was quick, professional and painless.I have known Hefin for over 15 years and I would not use anyone else.I highly recommend him.
Response from the owner: Thank you Nita. Hefin
Light at the end of the “Technophobes Tunnel”I found Hefin Harries approach to “IT Support” second to none. Not only was he prompt, conscientious and thorough, but more importantly to me, it was completely “jargon free”.I actually understood what he was saying.Within the allotted time slot, he was able to pinpoint the problem and recommend a solution.PC ResQ are a terrific outfit.I would recommend them to anyone.Tony Williams.WilliamsDesignAssociates.
Response from the owner: Thank you Tony! Hefin
I can highly recommend PC ResQ for any computer or laptop issues. I got expert and professional service from Hefin who is extremely thorough and patient.
Response from the owner: Thank you Claire. Hefin
I have used Hefin for more than 10 years. He is always helpful and very good with people who are not very technically minded. would certainlyrecommend him
Response from the owner: Thank you Diana. Hefin at PC ResQ.
Hefin has been a worthwhile investment and saved me valuable time and data. I am self employed and needed quick help with my Apple computers. I had a water destroyed macbook (I thought), plus an iMac that was old and slow. I thought I'd lost all my information, but Hefin extracted it all from the macbook, set up my new macbook pro with Chrome, transferred my photos, and organised my disorderly mail accounts. He also helped set up Dropbox for backups, and put antivirus protection on my mac. He is quick and efficient.
Response from the owner: Thank you Rhonda. Much appreciated. Hefin
After years of disorganisation, I was desperate. Whatever I tried to do just made the situation worse. In despair I contacted PC ResQ. In no time Hefin arrived and he saved me from myself! Calmly and efficiently he sorted out all of my email issues. Thank you PC ResQ! Thank you Hefin!
Response from the owner: That's great Sheila. Many thanks. Hefin
I first used PC ResQ over 12 years ago when I lived in Twickenham. And now, even though living in Devon, I called upon PC ResQ again, as I needed a new laptop to be set up with minimal downtime or inconvenience to my work. Everything is as I wanted, a seamless transition from an old laptop to a new one. I would fully recommend PC ResQ if you need help with your IT.
Response from the owner: That's great Simone. Many thanks. Hefin
I am a super happy customer. Whilst not cheap the service was excellent - I now have an operating PC with everything working as I need it. Thank you Hefin.
Response from the owner: Thank you Andrew. Hefin
I have had occasion to need the services of well over a dozen IT companies this past decade. I would rank PC ResQ amongst the very best. Our service was performed professionally and with great dispatch. I will certainly use the service again and it will be my first choice for any of my computer needs.
Response from the owner: Thank you Gus. Hefin
Outstanding service and knowledge from a real pro. Top tips and great app suggestions. Hefin has made me feel much more comfortable using the cloud safely and securely and synced all my devices for things like photos. One very happy client.
Response from the owner: Thank you very much Kate. Hefin
Responsive and friendly service. Clear advice and a practical solution provided immediately on site using suitable hardware spares carried. Problem solved with minimum delay and convenience of home service. Not cheap - but good value. Many thanks.
Response from the owner: Thank you Rupert. Hefin
The session was useful confidence-building, particularly as Hefin has the gift [not universal among computer savants] of explaining what I needed to know in English, and not in Silicon Valley-ese. He also set up the tablet far more quickly than would have happened otherwise.
Hefin responded quickly to my email enquiry and arranged an appointment rapidly. He removed browser hijacker malware which had defeated my skills, sorted out a printer problem and helpfully advised on some security software to prevent the original problem recurring. This was all carried out within the call out fee so I was very happy and will certainly use his efficient services again if I have any further IT problems.
As someone who is NOT internet "savvy", it is great to have Hefin and PC Resq. to rely on for efficient assistance, and patience when coping with the insecurities of an older person!
Hefin Harries has serviced and maintained my PCs over many years. He has expertly and very promptly dealt with all problems connected with emails and on line difficulties. I thoroughly recommend his work and knowledge.
Like many small businesses we are wholly reliant on technology, but not entirely conversant with it. PCRescu are our IT department and when things go wrong and eat up time we could be earning not yearning with IT problems Hefin is always on hand to help and fix our problems Highly recommended!
Response from the owner: Thank you David. Hefin

Do you need a computer health check or upgrade near Long Ditton?

We want to keep your computer in Long Ditton or Thames Ditton working efficiently. All systems can benefit from a system check to ensure it is not sluggish and functions smoothly. This will improve your productivity so you can complete your work more quickly.

Our experienced computer technicians will check your computer for software and hardware issues and offer guidance about fixing them. We can also run stress tests to ensure all computers are running efficiently.

The benefits of a computer health check include the following:

  • Optimise your computer’s performance
  • Remove any viruses, malware, or other detected threats
  • Install any relevant updates
  • Install any new anti-virus software
  • Test hardware and diagnose faults
  • Test USB faults
  • Security checks
  • Check network and internet settings

Book with us to check the health of your PC or Mac.

Providing IT and computer help in:

  • Hampton
  • Hinchley Wood
  • Weston Green

Affordable computer repairs in Thames Ditton, KT10

Do you need computer or laptop repairs in Thames Ditton? Whether your computer is running slowly, a problem with the display, or your system is making strange noises, our IT experts can fix the issue. You can depend on the team at PC ResQ to resolve any problem.

We know and understand how inconvenient it is when your computer breaks down. Our technicians can repair laptops and desktop PCs of all makes and models.

We can fix:

  • Blue screen errors
  • Software reinstalls
  • Data recovery
  • Data migration
  • Virus and malware removal
  • Hardware diagnostics
  • Liquid damage repairs
  • Password resetting
  • Laptop driver issues

We can also repair tablets, smartphones and printers. See what our customers have to say about us in our testimonials.

Why choose our Thames Ditton IT technicians for computer support?

Our computers and other technology are a crucial part of our lives. We rely on these products to work, communicate, and shop. We are an independent computer services provider in Thames Ditton and pride ourselves on our work.

As well as visiting you to repair your computer in-person, we can provide remote computer support and services. This enables us to fix most of your software issues over the phone. The remote connection to your computer is 100 per cent secure and safe. We can remotely connect to any device and start fixing your issues in minutes.

We can assist in resolving all technical issues, both big and small. Do you have questions? Please see our FAQs.

Our team can offer handy tips and advice. See our blog on the devices you should NOT switch off.

For fast and affordable computer help or virus support in Thames Ditton, call our IT company

For quality computer support services in Thames Ditton that you can rely on, call Hefin or Anna today. We can be reached on 01932 977 020 or via email at hello@pcresq.co.uk

We also offer computer support in Cobham.

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