Expert Richmond mobile PC help

Do you need comprehensive computer support and repairs in Richmond, Ham, or nearby areas? Call PC ResQ.

PC ResQ is dedicated to keeping your digital world running smoothly. We deliver end-to-end technical IT solutions. These are tailored for residential clients and local commercial enterprises throughout the Richmond area.

Whether you are running a business near Richmond Green or working from home overlooking the Thames, our engineers bring unparalleled expertise directly to your doorstep whenever you are facing technical difficulties.

Our team can deploy immediately, cutting through the local traffic to place a certified professional at your home or corporate headquarters in record time. We can provide all types of IT and mobile support.

Our work includes computer health checks, hardware overhauls, data back-ups, security, and many other services that can help your IT run seamlessly.

A full spectrum of computer solutions

Our interventions are engineered to maximise processing speeds and restore peak operational efficiency. We work on computers from all major brands and models, including Apple, Dell, Lenovo, Acer, and Windows. This means that your preferred devices are always in expert hands.

We believe in clear, friendly service. We completely ditch the confusing IT jargon and explain every diagnosis and fix in straightforward terms.

We pair technical acumen with traditional, face-to-face customer care, offering rapid same-day troubleshooting when emergencies arise so you can get back to your day without missing a beat.

We offer highly competitive rates, zero hidden call-out fees and complimentary initial guidance. You will never be tied into restrictive long-term commitments.

When remote troubleshooting or phone guidance isn't enough, our field team is ready to step in. Please call our Richmond repair desk at 01932 977 020.

Excellent
PC ResQ Limited4.9
Based on 29 reviews
Peter James
9 months ago
Excellent response time Great service Would not hesitate to recommend
Response from the owner:Thank you Peter. 👍😁 Hefin
Anna Lee
11 months ago
Hefin got to the root of my PC issue and was able to find a solution, explain how it worked, and checked in with me to make sure all was well. Thank you
Response from the owner:Thank you Anna. 👍 Hefin
Kleshna Handel
1 year ago
What an excellent service - Hefin turned up on time, solved the issue swiftly. Ensured I understood what happened. - Brilliant to have discovered a new trustworthy service that can help me when technical things go wrong . Highly recommend 👍🏼👍🏼👍🏼👍🏼
Response from the owner:Thank you Kleshna! Much appreciated. 👍😁 Hefin
Piers Ashbourne
2 years ago
Speedy and professional.
Response from the owner:Thank you Piers. 👍😁 Hefin
Graham Parker
2 years ago
We'd been suffering from poor wi-fi signal at home for some time, it was really impacting our ability to work from home. I contacted PC ResQ for some advice and Hefin was able to come around within couple of days. After he ran some checks, he clearly explained the options and recommendations. We chose to have some extra hardware installed which he did straight away. The results have been excellent and have had reliable wi-fi ever since. Really pleased that we used PC ResQ and will definitely ask Hefin for advice if we have any future IT problems.
Response from the owner:Thank you Graham. 👍 Great to hear all is now well with your wifi. 😁 Hefin
David Seccombe
3 years ago
Running a small business is never easy, and we are completely reliant on IT to run our busy Architecture practice. There was a time when we received IT support from another specialist, who seemed to take great pleasure in shouting "I've never seen it do this before!" whilst we cowered in the corner wondering if we would ever work again! Not with Hefin, who has supported us for over 5 years. Hefin is prompt, knowledgeable, cool under pressure and forward thinking. Couldn't recommend him more highly.
Response from the owner:That's good to hear. 👍 Thank you David. Hefin
Alison Cohen
3 years ago
Great customer service. I've been using PC ResQ since 2004, and they have provided nothing but prompt and reliable service whether the problem be large or small. They don’t try to baffle you with science and give clear (layman’s) instructions if the problem can be dealt with over the telephone. I wouldn't hesitate to recommend them to anyone in need of IT help.
Response from the owner:Thank you Ali. 👍😁 Hefin
Susan Saunders
3 years ago
Hefin has helped us with computer matters for years. I trust his advice completely, and he is very understanding of people who don't have the IT skills of younger people (we are 81). I would unhesitatingly recommend him.
Response from the owner:Thank you Susan. Greatly appreciated. 👍 Hefin
Alan Humphrey
3 years ago
Response from the owner:Thank you for the 5-star review Alan! 👍
Simone
3 years ago
PC ResQ has rescued me time and time again when it comes to my laptop, whether it is an initial set-up, maintenance or programmes to increase my efficiency and security. I have had face-to-face appointments and remote appointments with equal success. Can't recommend highly enough.
Response from the owner:That's great Simone. Many thanks. 👍😁
Suzi Smith
3 years ago
When my computer wouldn't turn on I contacted PC ResQ and spoke with Hefin, who was very helpful and came out to look at the machine the next morning. He was able to quickly identify the problem, source a new power supply unit and replace it within a matter of days. Thanks Hefin!
Response from the owner:Thank you for your review Suzi, and pleased to hear all is well with your PC. Hefin
Robert Cranston
4 years ago
Great service, extremely knowledgeable & very patient. Went above and beyond and got my computer back up & running straight away. Thank you Hefin!!
Response from the owner:Thank you Rob. Pleased to hear all is well and it's all systems go again! Hefin
Greg Denham
4 years ago
Very good service. Hefin was determined to get to the bottom of the issue and did.
Response from the owner:Thank you Greg. Much appreciated. Hefin
Onsy Morris
4 years ago
Very capable professionals. I strongly recommend them and would use them again if at need needed
Response from the owner:Thank you Onsy. Much appreciated. Hefin
Tony Williams
5 years ago
Response from the owner:Hi Tony. I assume you have added this review for PC ResQ in error, as we don't have a record of any recent work carried out for you? Therefore, can you kindly remove this one-star review. Anna (PC ResQ Admin)
Peter Ankers
5 years ago
Excellent service. Very quick response. Problems solved.
Response from the owner:Thank you Peter and pleased to hear all is well now. Hefin
Ronald Hill
5 years ago
Just like to say thank you to Hevin for helping my elderly sister to update her computer and to take the time and trouble to explain to her all the functions for her. Hevin's a lovely man and would highly recommend him
Response from the owner:Thank you for your kind words Ron. Much appreciated. Hefin
John Konopka
6 years ago
Once again I have found the service provided by Hefin and PC ResQ Limited excellent. The help and attention to detail are second to none. I would recommend PC ResQ Limited every time.
Response from the owner:Thank you John. Hefin
Kristian Terling
6 years ago
Response from the owner:Thank you Kristian. Hefin
Jeremy Weller
6 years ago
Response from the owner:Thank you Jeremy. Anna
Nikki McReynolds
7 years ago
Hefin was fantastic - we had numerous problems with our computers and he sorted everything out! Very professional service. Nikki
Response from the owner:Thank you Nikki. Hefin
Sue Corrigan
7 years ago
I was very impressed with the prompt reply to my enquiry, and the efficient and courteous manner in which the work was carried out. It was good to have things explained in non-technical jargon, and I now feel confident that my PC’s will keep functioning efficiently for the foreseeable future. It is also good to know that there is backup on hand should I have any further problems.
Response from the owner:Thank you Sue. Hefin
Karen Zachary
7 years ago
great service from Hefin at PC ResQ today. My Mac is finally back on its own two feet. Thank you for the speedy service....so far so good.. Karen
Response from the owner:Thank you for your feedback Karen. Much appreciated. Hefin
Debi McBeath
7 years ago
I have no hesitation recommending Hefin. Found him to be very professional and helpful. Excellent service, thank you Hefin.
Response from the owner:Thank you Debi. Hefin
Kay Chaston
8 years ago
My IT search was for a professional, local company, also able to provide personalised continuity. I had no interest in a company of on-call technicians, lacking the valuable ongoing relationship / knowledge of their customer. The task of transferring old to new PC / configuring backups and iPhones was a lengthier task than anticipated. Focused, knowledgeable and dedicated to the task through to completion, PC ResQ proved an excellent choice. Highly recommended.

Computer health checks and diagnostic evaluations Ham

If your laptop, desktop, or Mac is acting sluggishly, our deep-dive diagnostics are engineered to uncover hidden vulnerabilities, optimise performance, and significantly extend the lifespan of your essential everyday devices.

Our rigorous inspection checklist leaves no stone unturned, starting with core software validation and extending to auditing and updating critical operating systems and system drivers.

We then move into strict security verification to confirm the presence and active deployment of elite malware defences, followed by thorough patch management to identify missed software updates and execute seamless installations.

Finally, we conduct comprehensive hardware stress testing to evaluate physical components and pre-emptively catch hardware degradation before it causes a major breakdown. Regular preventative computer maintenance is the single best way to ensure your machine runs safely and at maximum velocity day in and day out, giving you total reliability whether you are managing everyday files or running heavy software.

Providing IT and computer help in:

  • Petersham
  • Isleworth
  • Barnet
  • Kingston
  • Teddington

Computer repairs and troubleshooting in Richmond, TW9

Our team, led by specialist Hefin Harries, is fully equipped to restore malfunctioning hardware to factory-grade condition. We have a strict no-contract, no-call-out-fee guarantee. This means that you will only pay for the exceptional results we deliver.

We regularly resolve complex hardware and software failures. These include high-tier data salvage and automated backup archiving to protect your most precious files.

Our hands-on repair services cover deep-system malware eradication, spyware removal, physical hard drive restoration, and component replacement. We can also handle profile migrations and frustrating Wi-Fi dropouts.

We also specialise in RAM expansions, power supply unit installations, operating system reinstalls, complex liquid spill remediations, forgotten password bypasses, and corrupted driver patches. Please see our comprehensive FAQs for detailed answers.

Advanced cyber defence and anti-virus help in Richmond

As digital threats evolve and become more complex, safeguarding your personal data and assets requires vigilance and proactive protection. Our IT security experts specialise in building impenetrable digital perimeters around your hardware, ensuring your sensitive information remains safe from intrusive online risks.

We implement proactive strategies. This includes next-generation antivirus software, background threat scans, and protection against vulnerabilities in other ways.

Our team is also happy to guide you through security hygiene, including robust credential management and smart password safety practices. If you are interested in learning more about protecting your identity and browsing safely online, you can read our latest features. Read our blog: How to stop unwanted calls now!

Don't just take our word for it. Please explore our glowing customer reviews to see how we help neighbours just like you. A local client recently shared: “Hefin was a great help; couldn't have done without him. My old Windows 10 desktop had locked up completely, yet he was still able to transfer all my files to a new Windows 11 machine, which is now purring like a kitten!”

Speak to our experts to learn more about computer upgrades in Richmond

To book an appointment for assistance with your computer or IT, please call 01932 977 020 or email hello@pcresq.co.uk.

    Brands We Support